Customer Services

If you don't find the answers to your questions in this section please send an e-mail to us at: customerservice@codymercantile.com

What are your hours of operation?
Cody Mercantile is open for business every day of the year, 24 hours a day. So grab a cup of coffee at home or the office, and shop whenever it suits you, day or night. Whether it's on-line, by fax, phone, or mail, someone will be here to take your order. You can call us toll-free 1-800-443-4934.

Is my satisfaction guaranteed?
Absolutely! As a small family owned catalog, your satisfaction is our primary concern. Cody Mercantile and Modern Farm have been serving it's customers for over 30 years. You don't stay in business that long unless you are concerned about your customers. Every year thousands of customer come back because of the excellent experience they have in dealing with our company. Every item carries our 100% guarantee. If the product does not function properly or is damaged upon arrival and we are notified within 30 days, we will exchange it at no cost to you. If you purchased the wrong size or color, just return the item to us and we will exchange it for you within the first 30 days, all you pay is shipping and handling!

How do I search for products?
Very simple! If you already have a printed catalog you can use the "Product Search" search box on the home page to find that specific product. If you aren't sure, then search for products by name or use key words.

What other ways are there to order besides on-line?
There are three additional ways to place an order with us at Modern Farm & Cody Mercantile.
1. Call us toll-free at 1-800-443-4934
2. Send by regular mail to:
Customer Service Department
Cody Mercantile
PO Box 409
Newtown, CT 06470

3. FAX (203) 304-1147

Please include: the date, your name, address, phone, name of the item, part number, the quantity, size & color (if applicable), catalog price, postage & handling, total amount of payment and charge card number (if that is your method of payment). If the order is sent regular mail we will accept checks. Please allow an additional 5 business days for processing check orders.

Why are some web items not in your print catalog?
One of the biggest advantages of the web is that we can immediately make new products from our suppliers available - even before our catalog goes to press. Plus, the website is not limited by space and we can list all of our products.

What methods of payment do you accept on the Internet?
We accept Visa, MasterCard and, American Express credit cards.

Do you charge sales tax?
We collect applicable sales tax in the state of Connecticut only.

How do you ship?
We ship UPS or USPS. Most orders are shipped within 24 hours of receipt (excluding weekends and holidays). Some items are shipped to you directly from the manufacturer's warehouse, these orders normally take an additional 2 to 3 days.

We are sorry but, at this time we are not accepting orders shipping to foreign addresses. Due to size and weight, some items may not ship to Alaska, Hawaii, or Puerto Rico. These are noted in the product descriptions.

What are your regular shipping and handling charges?

Any additional charges for heavier items will be added to the above rates. Shipments to Hawaii, Alaska, or U.S. Territories cost extra and will be calculated at time of shipment.

How do I return or exchange items?
Very Simple!

1. Use a good strong carton. Wrap securely, using packing tape. You might want to insure the package prior to shipment since it is your property until it is accepted by our return department.

2. Call our customer service department at 1-800-443-4934 to request a Return Merchandise Authorization. This number must appear on the outside of the box and on the original packing slip to be included in the box with the returned items. No returns will be accepted without this number. If returns are sent without an authorization, a $9.50 return fee will be charged. The merchandise must be in original condition to receive a refund. Refunds will be calculated at original purchase price less shipping and handling (and return fees as applicable). Refunds will be processed in the same manner the original ordered was purchased. Most refunds will be issued within one week of receipt and inspection of the returned goods.

3. Ship To:
Cody Mercantile
11 Stone Fence Ln
Newtown, CT 06470

Ship whichever way is convenient to you. Credit will be applied after receipt and inspection.

Comments or questions?
Feel free to make any suggestions, comments or questions concerning our merchandise or service. Your feedback helps us serve you better, and we welcome interaction with our customers. Some of our best suggestions and ideas come from you. Contact us any of these 4 ways:

1. Call toll-free 1-800-443-4934
2. Send us an e-mail at customerservice@codymercantile.com
3. Send regular mail to:
Customer Service Department
Cody Mercantile
PO Box 409
Newtown, CT 06470

4. FAX (203) 304-1147

If you are having any technical problems using our site, please send us an e-mail at customerservice@codymercantile.com. Please include type and version of browser (example: Explorer 5.5, or Netscape 4.7) and your operating system (example Windows XP). This information will help us resolve your problem and improving our site.

How do you handle mailing lists?
On occasion we share our customer name & address list (never e-mail addresses or any other personal information) with carefully screened companies whose products might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and send us an e-mail at customerservice@codymercantile.com or, send by regular mail to:

Cody Mercantile Mail Preference Service
PO Box 409.
Newtown, CT 06470.

How do I get a free catalog?
Simple! Just click on the catalog request button on the home page. Complete the form and you'll receive a FREE copy of Cody Mercantile's latest catalog. Sorry but, at this time we are not accepting foreign addresses.

You can also contact us in any of these other ways to request a catalog:
1. Call toll-free 1-800-443-4934
2. Send an e-mail to freecatalog@codymercantile.com
3. Send regular mail to:
Customer Service Department
Cody Mercantile
PO Box 409
Newtown, CT 06470